Now Serving Teller County!
We're excited to announce that we're now offering roofing, siding, door, and window installation services in Teller County.
Liberty Construction
409 Tia Juana St, Ste C
Colorado SpringsCO 80909
Frequently Asked Questions (FAQs)
& Warranty Information

General FAQs Hail/Storm Damage FAQs Insurance Claim FAQs Warranty Information

General FAQs

How do I know who to hire for the repairs or remodel to my home?

Always do your due diligence! Never hire someone who just shows up at your door and pressures you into hiring them! Take your time and make sure you are comfortable with the company you hire.

  • First, make sure you hire a licensed and insured contractor.
  • Check the company's BBB profile and online reviews, Google, Yelp, Home Advisor, etc.
  • Look into if they are local or not. Always hire a local company!
  • Figure out what type of materials are being used.
  • Ask about the company's workmanship warranty.
  • Don't hire a company that offers to cover your deductible. It is illegal and unethical. Not only that, most deductibles are around $1,000.00. The company will make up for the deductible they cover by using lesser quality materials and workmanship.
  • If possible, avoid signing a contract the same day as your inspection. Make sure you have a solid proposal before moving forward.
 

Do you accept credit cards?

Yes, a 3% convenience charge will be applied for all credit card transactions.

Do you charge for site visits or estimates?

We do not charge for site visits or estimates.

Do you offer a military discount?

Yes, we offer military discounts on all non-insurance work. Please speak with your project manager for more details.

Are you licensed and insured?

We are fully licensed and insured in the trades and areas where we work.

Do you work on insurance claims?

Yes, we work with all insurance companies. We will be able to fix all your problems on the exterior of your home.

Do you cover Insurance deductibles?

No, covering deductibles is against Colorado law. Please see Senate Bill 12-038 for more information, The Consumer Bill of Rights.

How long will it take to receive my estimate for the work I requested?

The size and scope of the work you requested will determine how quick estimates are returned. Small repairs may be given immediately on the initial site visit. Larger estimates will be returned no later than the next day. If more time is needed, your project manager will let you know. We want to ensure everything is accounted for so there are no surprises after we start the work.

What warranty do you offer?

We offer a five-year workmanship warranty on all complete roof replacements, a two-year workmanship warranty on all Simonton windows, and a one-year workmanship warranty on all other trade work. We do not offer warranties on small roof repairs.

All products we install come with a manufacturer's warranty. The warranty will vary based on the products you choose.

What do I do if my roof is leaking?

Call us immediately! Even if it is raining, we may be able to help. You need to act quickly to ensure you do not incur further damage

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Hail/Storm Damage FAQs

What should I do if I think I have hail damage?

Contact us for a free inspection. Here in Colorado, we are impacted by plenty of small hail that may not damage your roof. We will give you an honest assessment of your roof and inform you if you need a small repair, need to involve your insurance company, or are perfectly fine.

Is my roof going to leak with hail damage?

In most cases, not immediately. Hail damage creates small holes across the shingles in your roof. Over time, moisture can come through these holes. The sun will also accelerate the deterioration of these holes and make them larger. Other elements of your roof may be damaged more severely than your shingles. Vents and skylights are often penetrated by hail. These cause severe leaks. With your permission, we will temporarily seal up this damage until the item is replaced.

Does hail damage other things than my roof?

Yes, hail damage may impact the elevations of your home or business as well. Siding, windows, doors, paint, and other exterior elements may also be damaged. We offer full free exterior inspections.

I just had my roof replaced but then we had a hail storm in our area. Could my roof be damaged?

Unfortunately, yes. Hail damage can impact any roof system regardless of your roof's age.

I found some shingles in my yard after a wind storm. What should I do?

Don't panic! If you see shingles in your yard, they're probably not yours. The wind will blow debris from one part of your neighborhood to another. However, we do recommend you call us for a free roof inspection.

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Insurance Claim FAQs

I have an insurance claim. What do I do?

Call us to set up an appointment with one of our project managers. All of our team members are experts at working with insurance claims. We will help take the hassle of your insurance claim off your shoulders, letting you focus on your life.

The check my insurance company sent me doesn't seem like it is enough for the work they outlined. What do I do?

Your insurance policy will determine what is covered. Replacement Cost Value (RCV) vs. Actual Cost Value (ACV). RCV means that the insurance will cover the entire replacement cost for your insurance claim. ACV means the insurance company is only covering the depreciated value of your claim (this is a less common policy).

Most insurance companies distribute payment between at least two checks. The first check that is issued covers the ACV, minus your deductible. The second check covers any RCV plus any supplements. The RCV payment is released by your insurance company after the work is completed, and the invoice is submitted.

My mortgage company is listed on the check my insurance company gave me. What do I do?

This is not uncommon. If your mortgage company is listed on your check, you must contact them and receive their endorsement. Requirements vary between mortgage companies. If additional paperwork is needed, we are happy to work with you and your mortgage company to get everything taken care of.

My insurance company did not account for all the damage to my property. Will the additional damage be covered?

If the damage was from the storm that the claim is covering, yes. It is not uncommon for items to be left out of an insurance claim. This is not malicious or intentional by your insurance company. Items may be obscured or overlooked during your adjuster’s inspection. We will help evaluate the damage, document it, and provide a supplemental estimate for the damage. If you choose to work with us, we will send the supplement to your insurance company for them to approve it. We work as your advocate to make sure you are taken care of.

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Warranty Information

All Warranties offered by Liberty Construction start on the final payment for the project and end after the period stated on the work authorization has passed. These warranties only cover the workmanship (labor) of the install. The manufacturer is responsible for manufacturer defects of their products.

What Liberty Construction’s Warranty covers:

  • Issues that arise from a workmanship defect (The installation of the product; For example, improperly installed shingles causing a leak).
  • If additional damage occurs from a workmanship defect.
  • All complete re-roofs carry a five-year workmanship warranty unless stated otherwise.
  • All Simonton replacement windows come with a two-year workmanship warranty unless stated otherwise.
  • All non-roofing trade products carry a one-year workmanship warranty unless stated otherwise.
 

What Liberty Construction’s Warranty DOES NOT cover may include, but is not limited to (these are commonly mistaken for what Liberty Construction’s warranty covers):

  • Manufacturer defects.
  • Issues from conditions exceeding the product's limitations (excessive rains).
  • "Acts of God," hail, wind, lightning, ice damming, or any storm-related damage (this is covered by property insurance).
  • Anything not replaced/touched during the installation process (such as vents, skylights, windows, flashing, etc.).
  • Unintentional damage due to normal reconstruction. Every effort will be taken by Liberty Construction to mitigate any issues. The reason for this is because in most cases this damage occurs from prior poor workmanship not related to Liberty Construction (head/sidewall siding or stucco being damaged on a re-roof because it was installed without the proper spacing between the roof. Ceiling cracks due to the roof load during a re-roofing process; this is most common on modular homes, as they were not designed to support excess weight necessary for a re-roof, etc.).
 

In the event of a warranty claim, it is the customer’s responsibility to report the issue to Liberty Construction immediately. If the issue is deemed to be warranty-related and has sustained additional damage due to the customer's neglect to report the issue in a timely manner, Liberty Construction is not responsible for the additional damage.

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